Refund policy

RETURNS & REFUNDS POLICY

At Cherique Studio, each piece is carefully personalised and handmade to order. We take great pride in our craftsmanship and want you to truly love your item.

Change of Mind  
Because all products are custom-made, we do not accept returns or offer refunds for change of mind.

Personalised Products  
By placing an order, you acknowledge and accept the handmade nature of our products.

We cannot accept returns for:

• Change of mind  
• Incorrect photo selection  
• Low-quality images provided by the customer  
• Minor variations in colour, cropping, or placement  
• Small air bubbles or subtle marks inherent to handcrafted resin  

These are considered normal characteristics of handmade items and do not qualify as defects.

Damaged, Faulty, or Incorrect Items  
If your order arrives damaged, faulty, or incorrect, please contact us within **7 days of delivery**.

Email: cherique.studio@gmail.com  

Please include:

• Your order number  
• Clear photos of the product  
• Photos of the packaging  

Once reviewed, we will offer a **replacement**, and where a replacement is not possible, a refund may be issued.

Order Changes & Cancellations  
Orders may only be changed or cancelled within **12 hours of purchase**. After this time, production may have already begun.

Lost Parcels  
If your parcel is confirmed lost in transit, we will work with the shipping carrier to resolve the issue and ensure you are supported.

Please note that we are not responsible for shipping delays once an order has been dispatched.

Contact  
For any concerns, please reach out to us at:

cherique.studio@gmail.com  

Cherique Studio  
Gold Coast, QLD, Australia